Oya Gür, Shared Services Director at Coca‑Cola Hellenic Bottling Company, located in Bulgaria
What was 2021 like for the Coca-Cola HBC Shared Services Center? How was it different from 2020?
2021 was a great year for Coca-Cola Hellenic and for us at the Coca-Cola Hellenic Business Services Organization (BSO) - the Coca-Cola HBC Shared Services Center located in Bulgaria. This year, our business returned to the levels of 2019 and exceeded them in most of our markets, and accordingly we expanded the scope of our work. We have opened a unit in Thessaloniki, which deals mainly with these new processes. We have expanded our team by 12% and we expect further expansions of the services we offer next year as well. 2021 is also very special for us because we are celebrating our 10th anniversary since Coca-Cola Hellenic chose to position and develop its BSO shared services center in Bulgaria. Just a few days ago, we organized the first conference of its kind in the shared service centers together with our partners in the Coca-Cola System - The Coca-Cola Company Global Delivery Center and Coca-Cola EuroPacific Partners Shared Services, which are also positioned in the country. . We have joined forces to accelerate our journey to continuous improvement, to explore technology as a driver of business transformation, and to share how we see the culture of the future as a major asset in the new digital world. We also invited all major centers for shared services in Bulgaria to study together, to exchange knowledge, ideas and experiences.